O Que Você Fará (Responsabilidades)
Gestão de Chamados: Analisar, priorizar e resolver chamados técnicos e funcionais de clientes internos/externos através da ferramenta de ITSM (tickets/e-mail), garantindo o cumprimento dos SLAs.
Suporte Operacional: Investigar e resolver problemas no sistema ADP (folha de pagamento, ponto, RH) com base na documentação técnica.
Trabalho em Equipe: Colaborar com equipes de nível 2 (implementação, produto, consultoria tecnica) para resoluções complexas.
O Que Buscamos (Requisitos)
Ensino superior completo ou cursando (Administração, RH, TI ou áreas afins).
Experiência prévia com suporte técnico ou administrativo baseada em tickets.
Excel básico (Tabelas e formulas básicas)
Ótima comunicação escrita e capacidade de síntese.
Perfil analítico, com atenção aos detalhes e organização.
Diferenciais
Conhecimento em rotinas de Departamento Pessoal/Folha de Pagamento.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.