Business Analysis Professional
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We are seeking a skilled Business Analyst to join our team. As a key member of our organization, you will play a vital role in supporting the analysis, testing, and delivery of enhancements on our ServiceNow platform.
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This hybrid role requires a detail-oriented individual who can gather and document business requirements as well as develop and execute test plans to ensure high-quality solutions.
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* Collaborate with stakeholders to elicit, analyze, and document business requirements and process improvements.
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* Assist in defining acceptance criteria and support user acceptance testing (UAT).
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* Develop, execute, and maintain test cases and scripts for functional, regression, and integration testing.
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* Identify, document, and track defects; work closely with developers to ensure timely resolution.
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* Support training and communication efforts related to new or updated ServiceNow functionality.
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* Maintain clear and concise documentation for both business requirements and testing activities.
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* Participate in continuous improvement initiatives to enhance quality and efficiency.
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Required Skills & Qualifications
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* 2-3 years of combined business analysis and quality assurance experience with ServiceNow (ITSM / ITOM modules preferred).
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* Experience using Automated Test Framework (ATF) and/or other tools for test automation.
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* Understanding of software development lifecycle (SDLC), testing methodologies, and business analysis best practices.
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* Strong analytical, problem-solving, and communication skills.
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* Detail-oriented with the ability to manage multiple tasks and priorities.
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* Excellent verbal and written communication skills.
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* Ability to establish strong relationships internally and externally.
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* Experience with Agile methodologies and DevOps practices.
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* Excellent problem-solving and communication skills.
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* ServiceNow Certified System Administrator a plus
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Benefits
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This position offers a competitive salary based on market standards, estimated between R$40,000 - R$80,000 per year.
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