Job Description
We are seeking a skilled Service Delivery Specialist to oversee the delivery of high-quality services to our enterprise customers. As part of our remote-first team, you will be responsible for ensuring that our service operations run smoothly and efficiently. This includes designing and maintaining an on-call and coverage plan, owning the incident management process, defining and monitoring key service metrics, and acting as an incident lead/coordinator during major incidents.
* At least 5 years of experience in a Service Delivery, Managed Services, IT Operations, or Enterprise Support role serving external customers.
* A strong background in incident management and ITSM practices (incident/problem/change), ideally in an ITIL-inspired environment.
* Experience creating or improving SOPs/runbooks and training first-line/SRE teams.
* A track record of maintaining configuration/environment data for customer systems.
, with strong communication skills in English both written and spoken.,