Salary: Competitive compensation package.
Job description:
* We are seeking a highly skilled professional to lead our Genesys Cloud project. The ideal candidate will have extensive experience in SIP Protocols, Genesys Framework and Architecture.
Required skills and qualifications:
* The selected individual must possess excellent troubleshooting skills in Genesys infrastructure and have a good understanding of the following Genesys Products: Design call-Flow Architect/ Script/ Data Actions/ Data table, Integration with Salesforce, Genesys API's, PCI PAL, GenAI.
* The candidate should also be familiar with Genesys Cloud Components like Google CCAI chat bot, predictive engagement, Trunks, E1/ T1(CAS, CCS), SIP etc., Gateway protocols: SIP and MGCP.
* Familiarity with ITIL Knowledge – Incident, Change & Configuration Management is a plus.
Benefits:
* Our team offers a collaborative and dynamic work environment.
* Professional growth opportunities and continuous learning.
Others:
* A portfolio of completed projects demonstrating expertise in Genesys Cloud.
* Excellent communication and teamwork skills.