IT Support Specialist Role
We are seeking a skilled IT support specialist to join our team. The ideal candidate will deliver exceptional technical support to clients, ensuring smooth and efficient operation of their IT environments.
Key Responsibilities:
* Provide first- and second-line support via email and remote tools.
* Diagnose and resolve issues involving office software, cloud-based applications, and other business tools.
* Log, track, and manage incidents and service requests across various platforms.
Client Interaction:
* Deliver a professional, customer-focused experience during all interactions.
* Translate technical issues into clear, user-friendly language.
* Escalate unresolved issues appropriately and ensure timely follow-up.
Service Delivery:
* Adhere to ITIL-aligned processes for incident, problem, and change management.
* Monitor and meet SLA requirements for all client requests.
* Identify opportunities to enhance service delivery and client satisfaction.
This role offers the opportunity to work in a dynamic environment, providing excellent customer service and technical expertise.