As a scheduling specialist, you will be part of our 24/7 operations team, managing inbound and outbound requests and ensuring seamless care coordination. You'll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.
The role involves managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage. You will handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies, using scheduling and EMR systems. Proactively identify coverage gaps and resolve scheduling conflicts in real-time. Document updates accurately in the system to avoid missed calls or service disruptions. Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage. Provide feedback and suggestions to improve scheduling processes and the client's platform.
We are looking for individuals with 1-2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles. Proven experience speaking with physicians, clinic staff, or healthcare providers is also required. Familiarity with EMR/scheduling systems such as WellSky, AxisCare, or ClearCare is essential. Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools. Strong problem-solving skills with the ability to resolve urgent scheduling conflicts are necessary. Past experience working with U.S.-based teams in a fully remote role setup is also preferred.