Technical Support Engineers are essential to delivering exceptional customer experiences. If you're passionate about solving technical challenges, you'll thrive in this role.
The ideal candidate will have a strong understanding of container technologies and cloud environments. Networking experience is also crucial for success.
* Strong problem-solving skills, including the ability to troubleshoot complex issues and find effective solutions
* Excellent English written and verbal communication skills to interact with customers and team members
* A collaborative spirit and the ability to work effectively in a fast-paced, global team
This position requires:
* Customer-centric approach: Handle support tickets and provide timely, effective solutions
* Technical expertise: Dive deep into complex issues and work closely with the engineering team to reproduce and resolve problems
* Product innovation: Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement
Benefits:
* Cutting-edge technology: Work with the latest API gateway and API management technologies
* Global impact: Contribute to a product used by organizations worldwide
* Collaborative culture: Join a supportive and passionate team that values innovation and teamwork