*Native/Bilingual English is required for this role (read/written/spoken)Please upload your CV Resume in English.Monthly salary: $1,500 - $2,000 USDAlong with our partner, we're looking for a talented Customer Success Engineer able to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to clients.Key Responsibilities:- Guide new users through onboarding, setup, and best practices.- Document technical learnings, common patterns, and solutions derived from real customer interactions.- Transform lessons learned into clear, actionable knowledge for both internal teams and external users.- Create and maintain documentation, tutorials, and sample projects.- Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly.- Collaborate with engineering to debug production issues and prioritize fixes.- Help users architect scalable and efficient deployments using our partner’s platform.- Lead customer-facing technical sessions, demos, and Q&As.Qualifications:- 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.).- Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.- Experience working with open-source generative AI models.- Familiarity with Kubernetes and cloud infrastructure.- Excellent written and verbal communication skills.- Proficient in Python and familiar with LLM ecosystems (e.G., Hugging Face, LangChain).- Experience working with APIs, CLI tools, and deployment workflows.- Ability to explain complex technical concepts clearly and concisely.Preferred Experience:- Strong technical writing skills with experience authoring user-facing or internal technical content.- Experience working with open-source model inference in production.- Experience writing developer documentation or educational content.- Prior experience working with enterprise customers or managing technical escalations.- Contributions to developer communities or open source.- Familiarity with model serving platforms and inference workflows.- Hands-on experience building with agentic or autonomous AI frameworks.Work Schedule: rotating through Monday - Sunday, 6 AM - 6 PM PST.Commitment: 180 hours per monthBenefits:- A fully remote position with a structured schedule that supports work-life balance.- The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving.- Two weeks of paid vacation per year.- 10 paid days for local holidays.*Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.