Job Opportunity: IT Support Expert
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As an IT support professional, you will provide remote assistance to employees, analyzing issues and formulating solutions. This role requires excellent communication skills, process-oriented mindset, and the ability to work efficiently individually and as part of a team.
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This position involves troubleshooting system, application, and hardware issues, ensuring timely updates on ticket progress, and working remotely with customers to resolve problems. You will also utilize internal and external resources to research and resolve complex technical issues.
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You will consistently update the ticket tracking system with status and fixes, properly escalating issues when necessary. To be successful in this role, you should have:
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* Associate's degree or equivalent experience in Information Systems
* Knowledge delivering IT solutions within corporate environments
* Experience working in mixed Mac and Windows environments
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Desirable skills include experience in Advertising and/or Marketing industries, centrally managed computer environments, and supporting A/V systems.