IT Operations Professional
Job Summary
* We are seeking a skilled IT operations specialist to join our team. As an IT operations expert, you will be responsible for analyzing, designing, developing, and implementing deployment solutions, modifications, and enhancements.
* You will handle high volumes of support calls, monitor ticket queues, and troubleshoot incoming requests through ticket queues.
* This role requires technical expertise in Windows PC and Mac deployment and systems management topics.
* You will assist product and sales teams when needed.
Responsibilities
* Monitor ticket queues to ensure service level agreement compliance and escalate when necessary.
* Maintain clear documentation of incidents and resolution notes using issue tracking software.
* Deliver remote desktop support to clients and internal users.
* Identify emerging issues and mitigate their impact.
* Notify management of trending technical problems and suggest process improvements.
* Build effective cross-functional relationships for escalation paths and end-user success.
* Create a positive, professional atmosphere with customers and colleagues.
Requirements
* Strong English proficiency.
* Experience in software deployment and installation.
* Expertise in version control systems (e.g., Git, SVN).
* Experience with cloud platforms (e.g., AWS, Azure, GCP).
* Excellent problem-solving and analytical skills.
* Excellent verbal and written communication skills.
* Ability to work under pressure and meet deadlines in a fast-paced environment.
* Preferred experience in scripting languages such as Bash, Python, or PowerShell.
What We Offer
* A dynamic and collaborative work environment.
* Ongoing training and development opportunities.
* Competitive salary and benefits package.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications.