Job Responsibilities
1. Software Packaging & rollout, with required Support documentation & knowledge transfer
2. Development, configuration & support of On-premise and Cloud based End User Services (e.g., Microsoft 365)
3. Including application, endpoint and mobile device management
4. Provide escalated support & troubleshooting of VMWare Horizon VDI environment
5. Active Directory & Entra ID configuration, maintenance & administration
6. Provide 3rd line support for the Desktop environment, applications and hardware
7. Vulnerability & Software update management for Microsoft & 3rd party applications, OS & hardware
8. Manage, monitor & maintain file transfer services for internal & External clients
9. Proactive performance & reliability analysis, leading to continuous improvement of the Desktop environment
10. Collaborate with Internal & External Customers / Vendors to proactively obtain information regarding applications for packaging, problem solving or escalation
Mandatory Skills
* Packaging experience with MECM / Intune
* Experience and strong knowledge of Linux
* PowerShell scripting
* Advanced VDI Administration & Troubleshooting
* Advanced Active Directory administration including GPO, Intune
* Good understanding of control principles - Release, Change Management, etc.
* Experience working with best practice methodologies such as ITIL
* Proficiency with Microsoft Office Suite 2016 / 365
* Excellent understanding of build and client distribution architectures (MECM)
Languages
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