-Purpose: - Added to Job Family Service Delivery - CR in scan/refresh process - The role holder works as part of the service delivery team (Print Operations) that is aligned to one or more customers. He/she will have focus on the following: - Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) - Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) - Contributing to service transformation and business growth (KPI: Further profitable service revenue) Scope: Specific: - The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. General: - Entry Level with little or no prior work experience - Acquires basic skills to perform routine tasks - Work is routine and requires mínimal problem resolution - Completes work with limited autonomy - Works with either close supervision or under clearly defined procedures Primary Responsibilities: - Responsible for delivering high standards of quality of the finished document - Ensuring that all equipment used is correctly maintained - Keeping up-to-date records of all consumables used and ensuring minimum stock levels are maintained - Adhering to general good housekeeping practices