Service Desk Engineer Job Description:The ideal candidate will deliver exceptional technical support to clients, ensuring smooth and efficient operation of their IT environments. Key areas include providing first- and second-line support via email and remote tools, diagnosing and resolving issues involving Office 365, Salesforce, Slack, and other business applications.Responsibilities also include logging, tracking, and managing incidents and service requests across various platforms, delivering a professional customer-focused experience during all interactions, translating technical issues into clear user-friendly language, escalating unresolved issues appropriately, and ensuring timely follow-up.Key Responsibilities:Provide first- and second-line support via email and remote tools.Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.Log, track, and manage incidents and service requests across various platforms.Required Skills & Qualifications:Adhere to ITIL-aligned processes for incident, problem, and change management, monitor and meet SLA requirements for all client requests, identify opportunities to enhance service delivery and client satisfaction, work closely with internal teams and vendors to resolve complex issues, maintain accurate documentation of incidents, changes, and resolutions, create and update knowledge base articles for recurring issues.Benefits: Achieve your full potential by working in a dynamic team environment focused on delivering world-class customer service.Collaboration & Documentation: Work closely with internal teams and vendors to resolve complex issues, maintain accurate documentation of incidents, changes, and resolutions, create and update knowledge base articles for recurring issues.Tools & Technology: Use and support applications such as Office 365, Salesforce, and Slack, administer user accounts, permissions, and configurations, stay current with emerging technologies and best practices.Why Choose Us?