Job Overview
This is a highly specialized role for individuals with expertise in ServiceNow AI model training initiatives. The ideal candidate will combine analytical capability, prompt-engineering skills, and deep functional knowledge of ServiceNow products to design realistic, scenario-based tasks for AI learning.
The role involves translating real business workflows and decision logic into structured, data-driven tasks that strengthen AI reasoning and understanding of enterprise processes. This is not a platform configuration or app development role.
* Key Responsibilities:
* Create decision frameworks for Reinforcement Learning initiatives, including taxonomy design, realistic scenario creation, and evaluation criteria.
* Develop scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
* Write clear, natural instructions aligned with ServiceNow business processes.
* Represent tasks in JSON format with clarity and consistency.
* Analyze and validate data accuracy using SQL.
* Apply prompt engineering to structure effective task instructions.
* Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
* Document patterns, examples, and best practices for scalable use.
Required Skills & Experience:
* 4–6 years of experience in ServiceNow, particularly CSM, ITSM, or HRSD modules.
* Strong knowledge of workflows, cases, incidents, SLAs, and knowledge management.
* Proficiency in JSON and structured data handling.
* Solid understanding of SQL for data validation.
* Experience in AI model training workflows or structured data creation.
* Strong prompt engineering, analytical, and logical structuring skills.
* Excellent communication and stakeholder management skills (customer-facing experience is a plus).
Benefits:
* Fully remote work environment.
* Project duration: 2 months.
* Engagement: Full-time (40 hours/week).
* Minimum 3 hours time zone overlap with CST.
Preferred Qualifications:
* ServiceNow Certified System Administrator (CSA).
* Certified Implementation Specialist (CIS–ITSM / CSM / HRSD).
* Exposure to AI/ML workflows and Agile methodologies.
* Knowledge of prompt engineering best practices.