Job Title: LOS Support Professional
Key Responsibilities
1. Provide high-level support to end users across various platforms.
2. Triage complex issues and determine ownership.
3. Analyze and resolve user access issues, workflow errors, and data-entry problems.
4. Communicate resolutions and recommended actions clearly and professionally.
5. Elevate advanced issues to senior support specialists.
6. Support the maintenance process for resolving issues outside standard release cycles.
7. Perform administrative updates to restore functionality or resolve user-impacting issues.
8. Assist in identifying recurring issues and contributing to root-cause analysis.
Requirements
* 2–4 years of experience in support or help desk roles.
* Strong analytical and problem-solving skills with workflows and user-facing issues.
* Familiarity with system personas/roles, behavior, and integrated systems.
* Experience with IT service management tools such as ServiceNow or Jira.
* Excellent communication and customer support skills.
* Ability to follow structured support processes.
* LOS Administrator Certification preferred or willingness to obtain within 12 months.