Positions in this sub-family are responsible for developing, managing and delivering support services to the organization's sales force. Activities include:
- Processing orders from customers and resolving complaints
- Advising customers on product shortages, expected delivery dates, price changes, etc.
- Providing data and reports, generating analytical study from available sales database and consolidating information to help the sales team
- Acting as liaison between customers, production and distribution and sales teams
- Selecting, managing and training on sales related systems and databases
- Assisting sales teams with individual account and sales territory planning
- Performing administrative duties and ensuring the smooth operational flow between business, cutomers and vendors
ORGANIZATIONAL IMPACT
- Has accountability for ongoing activities, may lead processes or project steps within a broader project
- As an individual contributor acts as an established and productive professional working independently with limited supervision
- As a people manager acts as a Team Leader or Supervisor of support / para-professional level employees with limited people management responsibilities setting day-to-day operational objectives for the team
- Problems faced are difficult, typically not complex and may require a new perspective on existing solutions
INNOVATION & COMPLEXITY
- Responsible for checking and correcting problems not immediately evident in existing systems and processes / making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area
- Problems are solved thorough interpretation of procedures or policies
COMMUNICATION & INFLUENCE
- Explains policies, practices and procedures of the job area to others within the organization
- Communicates with contacts typically within the department on matters that involve explaining or interpreting information in order to reach agreement
- May work to justify and gain cooperation of other parties on practices, policies and procedures
KNOWLEDGE
- Typically requires a University Degree (Bachelor) or equivalent experience
- Typically requires at least 4 years of prior relevant experience
- Has in-depth knowledge in own discipline and basic knowledge of related disciplines
**Skills**
Data Analysis; Customer Sales; Waterfall Model