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Supply Chain Director Location: Jundiaí/SP
Responsabilidades e atribuições
Define and execute the Supply Chain strategy with a strong Customer Service emphasis, aligned with the business plan and company values.
Lead and develop Customer Service, Planning and Procurement teams, fostering a culture of continuous improvement (Lean/Six Sigma).
Ensure best‑in‑class customer service operations: order management, lead times, delivery commitments, follow‑ups, complaint handling and returns (RMA).
Negotiate and meet SLAs with strategic customers (incl. OEMs/automotive and industrial), with proactive risk communication.
Optimize credit, invoicing, shipping and after‑sales processes in partnership with Finance and Sales.
Lead the integrated S&OP cycle (Demand, Supply, Finance), ensuring forecast accuracy and the right balance between service levels and working capital.
Set inventory policies (min/max, safety stock, ABC/XYZ parameters) and healthy turns by product family.
Secure capacities/lead times with strategic suppliers, contracts, performance (OTD, quality) and supply risk mitigation.
Develop alternatives (dual sourcing, nearshoring) and contingency plans.
Expand and sustain VMI/Kanban‑type programs, integrating customer processes to ensure point‑of‑use availability and agreed service levels.
Sponsor improvements in ERP/CRM/TMS/WMS and EDI integrations with key accounts. Experience with Protheus, SAP or similar is a plus.
Customer Experience: OTIF, Fill Rate, NPS, order cycle time, promise‑kept rate, complaint lead time (CAR/CAPAs).
Forecast accuracy (MAPE/Bias), service level by SKU/customer, healthy backlog, inventory turns, DIO, obsolescence/scrap, coverage by ABC class, DSO in interface with Finance, cost‑to‑serve by segment/channel.
Returns/ppm rate, audits and process compliance.
Requisitos e qualificações
Education: Engineering, Logistics, Business Administration or related fields; postgraduate/MBA desirable.
Senior leadership experience in Supply Chain; strong background in Customer Service and Order‑to‑Cash in industrial/automotive or technical distribution environments.
Fluent Portuguese and English required; German is a plus.
Availability for 100% on‑site work and travel.
Integrated S&OP, demand and supply planning, inventory policy.
Customer Service operations, contract/SLA management, EDI and integrations with key customers.
Logistics/WMS/TMS, 3PL management, distribution and transportation networks.
Continuous improvement (Lean/Six Sigma), process standardization, management by KPIs.
ERPs (e.g., SAP/Oracle/Microsoft), BI/analytics; knowledge of CRM and B2B portals.
Understanding of management systems and certifications (ISO 9001; IATF 16949).
Customer focus and clear communication, with executive presence and collaborative approach.
Resilience, negotiation and cross‑functional influence.
Informações adicionais
Benefits: Private pension plan; medical and dental coverage (dependents included); basic‑food basket; on‑site meals; group life insurance; company car; bonus; extended maternity and paternity leave; Total Pass; Fluency Pass.
We encourage applications from people with disabilities (PwD).
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