You may not know our name, but you have surely used our innovations and solutions. At IDEMIA Secure Transactions our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined. We serve our clients in 180 countries thanks to our 15,000 employees worldwide. Are you passionate about customer experience and relationship management? We’re looking for someone who can drive customer satisfaction while contributing to business growth in Brazil Location: Avenida Brigadeiro Faria Lima, 1336 – 5 º andar – Jardim Paulistano/SP Hybrid Work (3 days at office x 2 at home) What you’ll do: Manage customer relationships for BAU (Business As Usual) activities Coordinate contract execution with internal teams and stakeholders Own the end-to-end Sales Order process (quoting, stock, invoicing) Handle customer inquiries and resolve complaints effectively Support the Account Manager in service delivery Identify opportunities for customer retention and growth What we’re looking for: 3 Years of Experience in Customer Service or Account Management in Finance/Banking/Payment Industry Academic Degree in Administration or Finance or related area Strong communication and problem-solving skills Ability to manage multiple accounts simultaneously Results-driven with a customer-centric mindset Portuguese & English (preferred) Benefits: CLT Contract Assistência Médica Assistência Odontológica Seguro de Vida Tíquete Refeição (R$ 42,50 por dia) Tíquete Alimentação (R$ 320,00 por mês) PLR Previdência Privada ✨ Your impact will directly shape customer experience and business success. Apply now or share with your network!