Job Description:
role: Desktop Support
Location: São Paulo, Brazil
Installation technicians and shall be responsible for but not limited to the following tasks:
Preparing and building the desktop, Laptop, thin clientsInventory of devices and legacy hardwareProducing deployment and other relevant inventory related reportsValidating CUSTOMER end user data via a desk-side visit as part of the agreed end user surveyData wiping of legacy hardware using the Blanco software applicationHandover – What was done\issues from previous shift and what will be done on next shiftOrganise deliveries – Liaise with Security and loading bayLogistics – moving equipment where required and disposal of packaging, working alongside building management teams to ensure this is completed in a timely manner.Stock management\Inventory updatesCall off hardware from logistic partnerMange team, absences, timesheet completion, mandatory trainingPhysical device deployment summary reportQA – Quality controlLaptops Operating System upgrades – contacting end users, arranging laptop drop off, building to Windows 11, arranging laptop pick up