We're seeking a skilled Business Analyst/Testing professional to join our journey advancing technology through innovation and creativity.
Key Responsibilities:
* Elicit, clarify, and translate business needs into functional specifications for Salesforce implementations by engaging with stakeholders.
* Analyze and optimize business processes using Salesforce functionalities to identify gaps and opportunities for improvement.
* Design, configure, and implement Salesforce solutions that align with organizational goals in collaboration with IT and stakeholders.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* Expertise in Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT).
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Programming/scripting skills (Apex, SOQL) are advantageous.
Soft Skills:
Analytical thinking & problem-solving.
Effective oral and written communication.
Requirement gathering & documentation.
Process mapping & diagramming.
Stakeholder management & facilitation.
This role offers a chance to drive progress through industry-leading capabilities focused on Digital, Engineering and Cloud.