Operations Specialist Role
We are seeking a highly skilled Operations Specialist to join our team. As an Operations Specialist, you will play a key role in ensuring the smooth delivery of our services.
In this position, you will be responsible for monitoring ongoing deliveries and providing support to our delivery drivers and shippers through phone and live chat interactions.
* Key Responsibilities:
* Monitor delivery operations and provide timely assistance to drivers and shippers.
* Respond to customer inquiries and resolve issues efficiently.
* Maintain effective communication with customers and stakeholders.
Requirements
* Essential Skills:
* Proficiency in English language.
* Able to work effectively in Eastern US time zone (EDT).
* Experience in logistics, courier operations, call center, or customer support.
This is an excellent opportunity for individuals who enjoy working with people and have experience in logistics or customer support. We are looking for someone who can communicate effectively, work well under pressure, and prioritize tasks efficiently.
The ideal candidate will be proactive, organized, and able to adapt to changing situations. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply.