We are seeking a detail-oriented and process-driven professional to join our Case Management team.
This is an exciting opportunity to evolve our fraud case intake and resolution platform, a crucial tool for streamlining fraud signals across departments and improving operational workflows.
Key Responsibilities:
* Assist with tagging and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of Standard Operating Procedures (SOPs) for fraud and marketing workflows;
* Collaborate with Fraud Operations Decision Science and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements:
* Pursuing a degree in Business Analytics, Finance, Information Systems, Criminal Justice, or a related field;
* Strong academic performance and attention to detail;
* Possessive about structured processes and operational efficiency;
* Proficient in using tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits:
* Real-world experience and mentorship opportunities;
* Growth opportunities in a global company;
* Chance to work on a critical project that impacts the organization's operations.