Searching for: Program Operations - Associate About Us: Global Supply Chain Financing ("GSCF") | | Rio de Janeiro, RJ GSCFis a leading fintech company in the working capital finance space, serving some of the largest tech manufacturers globally. By funding, structuring and servicing accounts receivables portfolios for our customers, we help companies get the most out of their working capital. We help our customers grow their sales, strengthen their balance sheets and eliminate risk. Our formation in 2021 gives us a start-up culture and mindset, while our origins bring deep industry knowledge, extensive specialised expertise and geographic reach across 59 countries. Despite being a new player in our space, GSCF serviced more than $60 billion in tech accounts receivables volumes in 2021. We are wholly owned and funded by Blackstone, the world's largest alternative asset manager, which provides us with a large and flexible funding pool, significant relationships and strategic guidance. We are a fintech start-up that packs a heavyweight punch. Our field, global working capital finance, represents a $5.5 trillion total addressable market that is expected to grow an additional 50% by 2026, driven by increased supply chain complexity, digitisation of the invoicing process and growing demand for longer payment terms. Our aim is to become the global leader in the working capital finance space. GSCF is a global employer with more than 300 employees across 20+ countries.
The Role The Program Operations team is responsible for the diligent management of the assigned program/s, including client servicing, service delivery, exceptions processing, program monitoring, and risk reporting. How You Will Make an Impact Responsible for the daily tasks within the program. Monitoring the program processes. Train program's stakeholders on GSCF's services and systems. Evaluate and issue change requests and review them with the client. Ensure agreements (statement of works, change requests, authorization matrix, function & notification matrixes) are implemented and monitored. Ensure agreements and all relevant program manuals are updated regularly. Timely reporting/escalating of risks, exceptions, incidents, and opportunities to the superior. User acceptance testing of the new features to be released to production. Develop and maintain professional relationships with business partners. Adhere to company & operations policies. Contribute to maintaining a positive, transparent, open, and creative thinking working environment. Non-essential Job Functions: From time to time, willing to take over tasks/projects that are not related directly to this function. Willing to be part of potential projects. Multicultural sensitivity/awareness. What You Bring to the Team: At least 3 years of relevant experience. Fluent in English and Spanish. Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables. Ability to remain poised and calm under pressure. Structured, fact-based way of work. Prioritization. Proficient in Microsoft Office, especially Excel. Strong communication skills, both verbal and written. Highly organized with strong attention to detail. Team player – energetic, enthusiastic, and personable. Ability to perform duties with the highest level of confidentiality and integrity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law.