Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. This role involves providing timely and effective solutions to customer issues, collaborating with the engineering team to reproduce and resolve complex problems, and contributing to product improvement through knowledge sharing.
Key Responsibilities:
* Customer Support: Handle support tickets and provide prompt solutions to customers.
* Problem Solving: Dive deep into complex issues and work closely with the engineering team to reproduce and resolve problems.
* Product Improvement: Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product enhancement.
Requirements:
* Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments, with experience in networking.
* Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
* Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team.
* Time Zone: GMT -5 to GMT -2
Benefits:
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
About the Role:
* Job Type: Full-time
* Location: Remote (GMT -5 to GMT -2)