Role Overview
The Operations Coordinator plays a central role in ensuring smooth execution and communication within a dedicated POD team that manages multiple eCommerce brands. This role is responsible for overseeing task flow, enforcing timelines, coordinating deliverables across departments (creative, advertising, catalog), and keeping the team aligned with brand goals and deadlines.
Working cross-functionally, the Operations Coordinator acts as the glue that holds the POD together, driving accountability, eliminating bottlenecks, and optimizing internal processes to improve execution speed and consistency.
Responsibilities
Task & Project Coordination: Manage and update the POD’s project management system (e.g., Monday.com)
Ensure all assigned tasks are clearly documented, prioritized, and completed on time
Track deliverables across catalog, advertising, creative, and brand functions
Lead internal task check-ins to assess progress, blockers, and next steps
Workflow Optimization: Identify workflow inefficiencies and recommend SOP improvements
Maintain visibility across POD bandwidth and help rebalance workload if needed
Partner with other Operations Coordinators to share best practices and ensure consistency
Meeting & Reporting Support: Prepare weekly internal POD sync agendas and support meeting facilitation
Assist with meeting recaps, action items, and follow-ups
Support the Strategic Brand Manager in tracking quarterly goals and reporting status
Team Communication & Accountability: Act as a central point of coordination across Brand Managers, Specialists, and Creative teams
Ensure dependencies between departments are flagged and handled proactively
Communicate task blockers, overdue deliverables, and priority shifts with clarity
Who You’ll Work With
Strategic Brand Manager – to align POD execution with brand strategy
Advertising, Creative, and Catalog Teams – to track progress and deadlines
Reporting & Compliance Specialists – to coordinate shared deliverables
Other Operations Coordinators – to maintain workflow standards across PODs
Qualifications & Skills
2+ years of project coordination or operations experience (agency or eComm preferred)
Proficient in project management tools (e.g., Monday.com, Asana, Trello)
Highly organized with excellent follow-through and attention to detail
Strong communication and internal collaboration skills
Ability to manage multiple moving pieces and adjust to shifting priorities
Bonus: Familiarity with Amazon Seller Central or eCommerce execution environments
Key Success Metrics
On-time completion rate of cross-functional deliverables
Clarity and quality of task documentation and project updates
Reduction in overdue or unassigned tasks within the POD
Internal team satisfaction and execution efficiency
Additional Information
Compensation in USD
PTO: 10–15 days
Sick Days: 5 days
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