We are seeking a senior project manager to lead our governance and new demands team. This role requires a strategic thinker with experience in managing projects, improving processes, and collaborating with stakeholders.
Job Purpose
The Governance & New Demands Lead will be responsible for driving the intake, evaluation, and prioritization of new demands, ensuring alignment with business objectives and IT strategy. They will also oversee enhancements in CFIN and PaPM processes and tools, working with business and IT teams to increase efficiency and value delivery.
Key Responsibilities:
* New Demand Management: Lead the intake, evaluation, and prioritization of new demands, ensuring alignment with business objectives and IT strategy.
* Continuous Improvement: Drive enhancements in CFIN and PaPM processes and tools, working with business and IT teams to increase efficiency and value delivery.
* Service Introduction & Handover to Operations: Ensure smooth transitions from projects to operations, coordinating with functional and technical teams to establish proper documentation, knowledge transfer, and operational readiness.
* Stakeholder Collaboration: Act as a bridge between IT and business, ensuring that requirements are well understood and implemented in a structured manner.
* Process Standardization: Establish and enforce standardized procedures for demand management, governance, and service transitions.
* Performance & Reporting: Track and report on the efficiency of governance and demand management processes, providing insights to leadership for continuous refinement.
* Risk Management: Identify and mitigate potential risks associated with new demands and operational governance.
* Vendor Coordination: Collaborate with external partners to ensure governance best practices are followed in outsourced services.
Required Skills and Qualifications
Strong understanding of IT governance frameworks (ITIL, COBIT, DevOps). Familiarity with processes such as Lean 6 sigma, Green Belt, Scrum. Experience with customer success capabilities, reporting and analytics tools for tracking demand and governance performance.
Benefits
This is a full-time position with opportunities for professional growth and development. The ideal candidate will have a strong track record of success in similar roles and a passion for delivering high-quality results.