Customer Support Agent (German)
Genesis is a full-service international IT company. EverHelp is a project in the Genesis ecosystem focused on outsourcing support services. We are seeking a Customer Support Specialist for the German Desk.
Your future responsibilities include:
* Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests
* Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling
* Coordinating with suppliers to address delivery delays
* Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data
Needed experience & skills:
* Proficiency in German (C1) and English (B2) required
* At least 1 year of support experience
* Excellent communication skills: polite, professional, and timely handling of customer questions
* Ability to work independently and with different teams
* Attentive, persistent, and solution-oriented
* Strong work ethic and adaptability in a dynamic environment
Working with EverHelp is about:
* 20+ vacation days and 2 sick leaves per month
* Fully remote work
* Professional team support and ongoing learning opportunities
* Career growth: 32% of teammates advanced to new roles in their first year; 86% of Team Leads started as Customer Support Agents
Submit your resume and join our team!
Customer Support & Operations Specialist
OysterLink is a growing restaurant & hospitality job site launched in 2024 with substantial monthly viewership. We seek a forward-facing Customer Support & Operations Specialist with strong English skills to:
Required Skills:
* Native English speaking skills with excellent grammar and communication
* Attention to detail and ability to learn platform features
* Strong customer service focus and problem-solving
* Ability to multitask and manage time effectively
* Experience in ticket management and documenting feedback
* Ability to work 7 a.m. to 4 p.m. EST to target a US demographic
Goals:
* Keep client response time under 1 hour and issue resolution time under 2 hours
* Document and plan resolutions for client feedback on the day it arrives
Responsibilities:
* Provide prompt support, respond to inquiries, and offer guidance
* Communicate effectively with companies and job seekers
* Troubleshoot features, monitor bug/support requests
* Refresh and reorder featured listings on site and LinkedIn
* Gather client/applicant feedback for internal teams
* Manage incoming Post a Job submissions and confirm postings with clients
* Collect and review CVs
OysterLink offers:
* Competitive salaries, yearly growth opportunities, and company shares
* Remote work, PTO, and defined benefits
* 4 weeks paid time off and interview steps with recruiters
Note: CVs and correspondence should be in English.
Murex Support Engineer
Project Description
DXC-Luxoft is a leading Murex alliance partner delivering end-to-end project services across asset classes and sectors.
Responsibilities
* Analyze, formulate, and contribute to overall solutions per deliverables
* Develop requirements and manage day-to-day tasks
* Contribute to support efforts and liaise with internal teams to resolve issues
* Follow up on new developments, upgrades, and regulations
* Perform testing and participate in release cycles
Skills
* 4+ years of Murex experience
* 2+ years in financial markets technology
* Hands-on with Murex Infra/Environment/Config, Back-Office, Datamart, Market Data, and more
* Strong analytical, organizational, and communication skills
* Knowledge of IRD, CRD, EQD, COM; P&L understanding
* Experience in supporting end-users and resolving issues
Technical Support Specialist
Magnetix is a provider of PRM and Customer Portal solutions seeking a Technical Support Specialist to deliver expert-level technical support and customer service.
What you’ll do:
* Provide expert technical support, diagnose issues, and guide customers
* Apply solution engineering to configurations, integrations, and optimizations
* Deliver exceptional customer service and collaborate with internal teams
* Maintain Knowledge Base and provide status updates
* Analyze needs and propose improvements
Required Qualifications:
* 5+ years in Customer/Technical Support
* Bachelor's degree in CS/IT or equivalent
* Fluent in English
* Strong problem-solving and documentation skills
* Ability to work ETZ hours
* Customer-facing experience
Bonus Skills:
* CRM experience (Salesforce, Dynamics, HubSpot)
* Experience with SAML-based SSO
* Customer Success experience
What Sets You Apart:
* Fast thinker in dynamic environments
* Curious and independent with team collaboration
Why Join Us:
* Growing, innovative company
* Skill development and growth paths
* Remote work flexibility
Apply now to join Magentrix.
Technical Support Specialist L3
Hoyee
We seek a remote, full-time Technical Support Specialist bilingual in English and Spanish or Portuguese for a US client. Responsibilities include escalation for Tier 3 issues, collaboration with Engineering, and resolving complex problems impacting customer satisfaction and product quality.
Responsibilities
* Escalation point for Tier 2 on complex issues
* Troubleshoot bugs, data anomalies, API issues, and performance problems
* Collaborate with Engineering/Product to diagnose root causes and document findings
* Collect logs, reproduce issues, and propose workarounds
* Maintain knowledge of platform, integrations, APIs
* Contribute to internal documentation and post-incident reviews
* Identify patterns and provide insights for product improvements
Required Experience
* Excellent English and Spanish or Portuguese
* 3+ years in technical support (Tier 3 preferred)
* Strong troubleshooting and technical fluency
* Clear technical writing and communication
* Experience with product/engineering collaboration
* Experience in energy trading, ETRM/CTRM, financial, or ERP systems
* Willingness to work in ET hours and maintain client focus
Preferred Experience
* Experience with Python
Additional Information
* Think big, own your job, learn from mistakes
* 4 weeks PTO, one floating day, three sick days, and holidays
* Start: ASAP
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