**What are we looking for?**:
- Good communication, especially in English and interpersonal skills
- Over two years SFA project or operation experience is preferred
- FMCG (Fast Moving Consumer Goods) industry background is preferred
- Over 2 years DB / coding experience is plus
- Familiar with ITIL/DevOps
- Strong analytical and problem solving skills
**What will be your key responsibilities?**:
- Engage IT Business Partnership team & business stake holders across region, cross segment.
- Continuously identify and improve system to meet business' growing requirements
- Develop/improve standard Operation and Service Delivery Procedures
- Lead vendor to develop regional solutions for business (CIP-Continuous Improvements)
- Assist with change management activities which include release and production slots
- Work on Service Introduction (Take On) Activities, including supportability advice and providing support to Development Teams during the systems delivery lifecycle.
- Outage coordination in the region
- Report on Service metrics
**What can you expect from Mars?**:
- Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.