Job Description:
We are seeking a skilled Service Desk Engineer to deliver exceptional technical support and ensure the smooth operation of our clients' IT environments.
The ideal candidate will provide first- and second-line support via email and remote tools, diagnose and resolve complex issues involving business applications, log, track, and manage incidents and service requests, and escalate unresolved issues appropriately.
Required Skills and Qualifications:
* Fluency in English and Spanish (written and verbal)
* 2+ years of experience in an MSP environment
* Hands-on experience with Salesforce or similar ticketing platforms
* Strong troubleshooting and problem-solving capabilities
* Excellent interpersonal and communication skills
Benefits:
Core Competencies:
* Technical troubleshooting
* Customer service orientation
* Communication & documentation
* Time management
* Problem-solving
* Process discipline
* Collaboration
* Attention to detail
At Sycomp, we strive to create a work environment that fosters collaboration, innovation, and growth. We are committed to equal employment opportunities for all qualified individuals regardless of race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic. If you need assistance or accommodation in applying, please contact our Human Resources Department.