IT Specialist Job Description
As an IT Specialist, you will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees, both onsite and remote.
You will serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Main Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks
* Serve as the first point of contact for internal IT support requests
* Manage user accounts, permissions, and access controls across various platforms
* Support the deployment and integration of new productivity and collaboration tools
* Monitor and maintain endpoint security
* Assist with cloud infrastructure management, data backup, and disaster recovery planning
* Conduct regular software updates, security patching, and vulnerability assessments
* Support cybersecurity initiatives, including employee security awareness training and incident response
* Document processes, create user guides, and train staff on new technologies and best practices
* Collaborate with leadership to evaluate and implement new tools that enhance productivity and security
Key Skills Required:
* A working level of spoken and written English
* Proven experience in IT support, systems administration, or a similar role
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms
* Strong troubleshooting and diagnostic skills
* Experience with endpoint management, SaaS administration, and automation tools
* Familiarity with cybersecurity best practices
* Excellent interpersonal and communication skills
* Bachelor's degree in Information Technology, Computer Science, or related field
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or Google IT Support Professional Certificate are a plus
Benefits and Others:
* We offer a collaborative and dynamic work environment
* Opportunities for professional growth and development
* Competitive salary and benefits package
About the Role:
This is an exciting opportunity to join our team as an IT Specialist. If you are a motivated and forward-thinking individual with a passion for technology, we encourage you to apply.