Gurtam, an international software developer and provider of Wialon, is looking for a highly skilled Technical Implementation Specialist to join their team.
The ideal candidate will have excellent technical skills, including advanced English and Spanish language proficiency, as well as experience in positions of technical support or training. A university degree in computer engineering or a related field is also required.
Key Responsibilities:
* Work with leads to provide technical pre-sale assistance, Wialon and IoT introduction, demo delivery, and closing all technical blockers.
* Collaborate with partners to develop their technical expertise and understanding of the IoT domain.
* Provide software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement.
* Offer full-range support activities for Wialon-based projects, including migration, retention, and onboarding new clients to Wialon.
* Evaluate partner employees' expertise through Certification and guide them through the Basic Course.
* Holding public training sessions and webinars to extend the number of possible scenarios for using Wialon.
* Participate in department-wide process improvement initiatives and partner-related events based on capacity and relevant skill sets.
We Expect:
* Advanced English and Spanish language proficiency; knowledge of Portuguese is a strong plus.
* Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers)
* University degree (ideally computer engineering, systems or related/technical background)
* High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/meetings you can handle with no quality loss
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty
* Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that
* Ability to switch focus easily within a high number of incoming tasks
* Excellent business correspondence and communication skills
About Us:
* Result-driven, friendly, and supportive team – we do an amazing job and are good friends after work.
* Work within GMT-3 (São Paulo) time zone from 9 to 6 with Brazilian state holidays.
Benefits:
* Compensation for medical insurance and working on your own equipment.
* 20 work days of vacation that can be divided as you need it.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy helping to balance and benefit both work and family life.
* Corporate presents.
* Financial support for participation in training and specialized courses you choose.