Job Description
As a Creative Automation & Client Success Specialist, you will be at the intersection of creativity and technology. Your mission is to help leading brands scale their creative production using innovative tools.
You will not only design high-performance templates but also manage onboarding processes, lead training, and act as a strategic partner to clients, guiding them through a smooth adoption of new technologies.
This role combines creative design with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.
* Template Creation & Design Strategy
* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
* Client Onboarding, Training & Success
* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
* Project & Relationship Management
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for product development.
* Ensure clients are satisfied and excited about the value brought to their creative process.
* Innovation & Americas Expansion
* Be part of the company's growth story by shaping how creative automation is adopted in the region.
* Help refine the approach to onboarding and support for large markets.
* Collaborate across teams to continuously improve workflows and tools.
Requirements
* Fluent in Portuguese and English (Spanish is a plus)
* Experience with Figma, Photoshop, InDesign, and/or After Effects
* Strong communicator and natural presenter
* Tech-savvy and enthusiastic about automation and smart workflows
* Great at managing multiple projects and timelines without losing details
* 2+ years of experience in design, client success, or creative operations
* A fast learner who is excited to grow with the company