Senior Application Support Engineer
This is a remote position working East Coast hours, with a focus on providing technical direction and guidance for application and infrastructure activities.
* Bachelor's degree in a related discipline or equivalent work experience required
* 5+ years of related production support experience required, preferably in the securities or financial services industry
* Programming/scripting skills in Java, Python, C++, Django, etc. (any scripting or coding language and ability to learn)
* Experience in various app/networking monitoring tools (Splunk, Appdynamics, Prometheus, etc.)
* Strong interpersonal skills, proven ability to work with global teams, and growth mindset
Preferred Qualifications:
* Advanced proficiency in DevOps, Agile, & Lean
* Business knowledge of securities, fund accounting, collateral, and tri-party repo
* Experience in platform engineering, cloud, virtual, MQ, database, network, ITIL, Service Management
Key Responsibilities:
* Participate in architectural discussions and evaluate proposed solutions
* Responsible for the support and implementation of solutions
* Perform technical analysis and prepare recommendations as needed
* Act as the key liaison across functional areas, including business units, IT department, and outside vendors
* Possess broad knowledge of technical skills and coordinate team members with supported businesses
* Facilitate decision making and arbitration relating to trade-offs within and between different solutions
* Possess strong analytical, troubleshooting skills, and incident management skills
* Utilize appropriate technologies and ensure customers have suitable solutions
* Collaborate with operations teams to ensure solution compatibility with company standards
* Oversee operational controls to ensure ongoing operating effectiveness
* Must be a self-starter and self-motivated, able to prioritize accordingly depending on demands from businesses and app/dev teams
* Be comfortable talking to development, production, and infrastructure teams