Join to apply for the Supervisor Comercial de Telemarketing role at Grupo Ápice.
Responsibilities include:
* Leading and managing a team of telemarketing operators to meet sales and customer service goals.
* Monitoring and evaluating team performance, providing feedback, and ensuring quality standards.
* Planning and organizing team work, setting goals and priorities.
* Monitoring calls and interactions, assessing quality, and identifying improvements.
* Training and developing team members on products, services, and processes.
* Organizing physical leads, managing registrations, and monitoring.
* Focusing on converting leads from digital and offline marketing campaigns.
* Resolving operational issues to ensure workflow efficiency.
* Preparing reports and analyzing team performance and results.
* Motivating team members and fostering a positive work environment.
* Implementing new systems and tools as needed.
Additional details:
* Seniority level: Not Applicable
* Employment type: Contract
* Job function: Customer Service
* Industry: Wellness and Fitness Services
This job posting appears to be active and not expired.
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