Description Com 25 anos de experiência no mercado de Tecnologia da Informação, a MTP é uma empresa multinacional com mais de 1.000 colaboradores espalhados em mais de 11 unidades em nível global, o que nos permite promover o crescimento e intercâmbio profissional. A MTP é líder no fornecimento de serviços e soluções de TI com foco em Quality Assurance. Possuímos mais de 10 certificações, incluindo o TMMI - level 5, o mais alto nível da categoria. Oferecendo um dos mais amplos portfólios, entregamos soluções inovadoras e flexíveis para ajudar empresas a resolver seus desafios mais complexos. Atuando em projetos em mais de 14 países, tais como: Alemanha, Reino Unido, Japão, Suécia, Coréia do Sul, Moçambique, Guatemala, Argentina, Chile, Peru, entre outros. Responsibilities Review tickets for inconsistencies in advance of ERV calls Validate ticket information in activity tab, known as validation block Schedule ERV calls Work with Risk Manager to understand questionable items and approach to ticket review Research previous tickets, including upstream and downstream relationships and for other firms and their results – discuss inconsistencies with the Risk Manager Maintain and monitor a dashboard of your ticket status’ Monitor the activity tab for Customer communications Review and action pending items/responses in a timely manner (in line with SLOs) Participate in Team calls and ideation exercises Be able to communicate with Seniors and Stakeholders Review related CRS and SRT tasks and update record documentation accordingly Track progress of the ticket through the Issue Mgmt. Stage and know how to manage integration of ancillary NIS teams: Global Workspace; m365; Third Party Risk Mgmt.; Splunk; Business Continuity; Mobile Application Mgmt.; BISO/CISO teams Prerequisites Mandatory Skills: Customer service skills to create an exceptional customer experience Strong organizational and time management skills to support multiple concurrent reviews Self- Awareness Quick Learner (ability to integrate training and coaching received into action) Asks questions to deepen their understanding of our processes, the business, and solutions Knowledge of the Information Security Policy, Application Readiness Standard, & Applicable Supporting Standards Understand the purpose of Application Readiness process Ability to interact with customers, and ensure customers understand what actions they need to take Ability to assess whether a control is 'met' or 'not met' (black and white) Ability to review documentation analytically and assess control compliance based on information/ documentation provided. Ability to evaluate complex data and determine whether data can be used to support the reviews being conducted Ability to pull facts and details related to controls from different types of documentation and diagrams submitted Interface with customers to ask clarifying questions, prompt for responses to open items, provide guidance on next steps, schedule meetings Interface with AR Risk Manager(s) and AppSec Architects to provide status, raise flags/ concerns related to IT Security Risk Document work in the SNow AR Ticket Strong English written and verbal skills Desired Certifications : But not mandatory. CISSP / CISM /CISA / CCSK / CCSP / CRISC Experiences Acting: 100% Home Office CLT Benefits: Health insurance; Dental insurance; Meal voucher; Mobility voucher Culture Voucher; Education Voucher; Life insurance; Mental Health and Wellness Program; Childcare assistance; Partner discounts