Job Title: On-Site IT Support EngineerWe are seeking a skilled and proactive IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems.This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.Key Responsibilities:• Provide on-site technical support for resolving incidents related to infrastructure, systems, and end-user devices.• Monitor and perform IT equipment and infrastructure maintenance, ensuring uptime and reliability.• Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.• Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.• Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.Qualifications & Skills:We require a candidate with proven experience in IT support, helpdesk, or desktop engineering roles.A strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals is essential.Familiarity with ITSM ticketing systems and incident management processes is also required.In addition, we seek a candidate with excellent communication skills, ability to interact with end-users at all levels, and detail-oriented with strong documentation and reporting skills.Benefits:This is a fantastic opportunity to work on a high-profile data center project in Guarulhos, Sao Paulo, Brazil.