Technical Support Consultant with DevOps Experience (Mid-Level)
We are looking for a Technical Support Consultant with DevOps experience.
You will be a key player in troubleshooting intricate software and system issues, collaborating with cross-functional teams, and driving technical solutions that enhance system performance and reliability.
Qualifications
* Mid-Level experience in Level 3 technical support or a similar role.
* Strong expertise in database platforms (Oracle, Snowflake, Postgres) and big data solutions (Databricks, Hadoop, Spark).
* Proficiency in cloud environments (Azure, GCP, AWS) and containerization tools (Docker/Kubernetes).
* Familiarity with Java and Python for software troubleshooting and automation.
* Comprehensive knowledge of operating systems, databases, and networking protocols.
* Ability to work independently and collaboratively in a fast-paced team environment.
* Strong analytical thinking and problem-solving skills.
* Willingness to participate in an on-call rotation (1-2 times a month).
* Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.
Key Responsibilities
* Provide Tier 3 technical support, diagnosing and resolving sophisticated software and system issues.
* Work closely with Tier 1 and Tier 2 support teams, efficiently escalating and managing technical incidents.
* Collaborate with software developers and technical engineers to implement solutions and enhance system reliability.
* Perform in-depth analysis of system logs and diagnostic data to identify root causes.
* Reproduce and investigate customer-reported issues to determine effective resolutions.
* Maintain and update technical documentation, including troubleshooting guides and knowledge base articles.
* Stay ahead of industry trends and emerging technologies in technical support and DevOps.
English Proficiency
* Advanced or Upper-Intermediate English, with strong conversational skills.
Important to Know:
* Contract: Time & Material (long term).
* Modality: Remote 100% from Brazil - Hiring as a service provider