Job Role Overview
This senior technical position is responsible for delivering exceptional customer service, troubleshooting complex requests and ensuring timely solutions.
Key Responsibilities:
* Answer incoming calls and open cases in the CRM system, confirming data accuracy.
* Monitor the global support queue, prioritizing and resolving customer issues efficiently.
* Troubleshoot customer-reported problems, providing updates via case notes or communication channels.
Technical Capabilities:
* Analyze web applications using Chrome Developer Tools to identify front-end issues.
* Perform API testing and validation using Postman or cURL for efficient debugging.