Commercial Account Manager
About the Role:
The Commercial Account Manager is a strategic position responsible for managing existing customer accounts, identifying new business opportunities, and developing account plans to achieve revenue growth and customer satisfaction goals.
Main Responsibilities:
* Develop and execute account plans to drive revenue growth and customer satisfaction.
* BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH KEY DECISION-MAKERS AT EXISTING CUSTOMER ACCOUNTS.
* Proactively identify and pursue new business opportunities within existing accounts.
* Conduct regular account reviews and provide insightful business reviews to customers.
* Collaborate with other departments to support customer success.
Sales and Revenue Goals:
* Achieve and exceed assigned sales quotas and revenue targets.
* Drive client retention, renewals, upsells, and cross-sells.
* Negotiate and close deals effectively.
* Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding.
* Contribute to the development of sales strategies and best practices.
* Gather market intelligence, developments, and competitor activities and share insights with the sales team.
Requirements:
* Proven track record of success in a sales role, preferably in the software industry.
* Experience with long sales cycles, request for proposals, and public tenders.
* Strong understanding of the software development lifecycle and enterprise IT environments.
* Experience with open source software, API management, and IAM technologies.
* Excellent communication, presentation, and interpersonal skills.
* Strong negotiation and closing skills.
* Ability to build and maintain strong customer relationships.
* Strong analytical and problem-solving skills.
* Proficiency in CRM systems (e.g., Salesforce) and other sales tools.
* Native Portuguese speaker, fluent in English (oral and written).
* Bachelor's degree or equivalent preferred.
Fully Remote Position:
The position is fully remote with frequent short travel.