Join our ServiceNow team as a detail-oriented Junior Business Analyst.
* Elicit, analyze and document business requirements for process improvements.
* Create acceptance criteria and support testing activities.
Key Responsibilities:
* Collaborate with teams to define and implement new functionality.
* Support the development and execution of test cases and scripts.
* Analyze defects and work with developers to ensure timely resolution.
Required Experience & Skills:
* 2-3 years of combined business analysis and quality assurance experience with ServiceNow (ITSM / ITOM modules).
* Understanding of software development lifecycle (SDLC) and testing methodologies.
* Strong analytical and problem-solving skills.
This role requires a detail-oriented individual with excellent communication skills.