Overview
Insense, a Meta and TikTok partner, connects brands with creators. We connect companies with more than 68,500 trusted creators in 35+ countries, mainly in the U.S. Through Insense, brands can easily make content, run influencer campaigns, and grow their business. Today, over 2,000 mid-sized brands already use Insense to power their creator marketing. Creators are shaping the future of marketing and driving real business impact. Join the economy that’s transforming how brands grow.
Role
Founded in 2016, we are a remote-first company of 40+ people from 13+ countries. As a Customer Success Manager at Insense, you will ensure our clients achieve their goals using our platform. Your tasks will include providing excellent onboarding, maintaining ongoing client relationships, and offering proactive support. You will work directly with clients to understand their needs, advocate for their success, and contribute to continuous product improvements.
Note: This role is open to anyone based in LATAM. You must be available every working day between 9 am and 6 pm EST.
Responsibilities
Act as the main point of contact for clients to deliver exceptional customer experience and ensure they get the most value out of the platform
Become a specialist in the Insense platform and paid social advertising, to continuously solve problems for customers and provide best practices and consultative advice
Build and foster strong relationships with our clients
Own client communication in different channels, proactively outreach accounts, and offer support and solutions based on their needs
Support the running of internal client activation campaigns
Recommend growth opportunities based on data, new product features, and market trends to our client base
Track accounts to identify churn risk and work proactively to eliminate that risk
Act as a partner of the Customer Experience Team, supporting daily customer operations tasks, back-office, and projects
Be the voice of customers to inform our internal teams
Collaborate effectively across functions including Sales, Marketing, Product, and Engineering
Manage client campaigns along with the Creator Growth team — create tasks, follow up, and ensure campaign goals are met
Qualifications
2+ years of customer success (or similar roles) experience in SaaS or marketing, with a proven track record of managing client relationships and delivering business impact
Familiar with GSuite, Hubspot, Notion, JIRA, or similar software
Highly skilled in English communication, both spoken and written
Experience in identifying, tracking, and resolving issues, with a commitment to exceptional customer service and communication
Organized and detail-oriented, capable of managing multiple projects simultaneously while maintaining high standards and accuracy
Customer-centric with a proactive approach to anticipating client needs, addressing issues before they escalate, and focusing on continuous improvement
Bonus points
Basic knowledge of digital marketing, influencer marketing and social advertising (Facebook, Instagram, TikTok)
Experience tracking and reporting on KPIs for customer success, satisfaction, and retention, with the ability to use data to drive decision-making and strategy
What We Offer
Forever remote role
Work from anywhere role
Salary in USD commensurate with your experience and location
Time to recharge: 15+ days off, US holidays, a bonus day each year with us, plus a festive end-of-year break
Team retreats around the globe
Global exposure: collaborate with clients and teams across the Americas & EMEA
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