The Role of a Client Success Operations Team is to diligently manage assigned Buyers across different geographies. This involves country-specific knowledge, client servicing, service delivery, exception processing, program monitoring, and risk reporting.
Key Responsibilities:
* Support clients in the Americas region.
* Develop and maintain strong working relationships with numerous customer contacts at various levels of the organization.
* Provide information by collecting, analyzing and summarizing data, and responding to requests.
This role requires accuracy and efficiency in operations including collection and monitoring of receivables. The ideal candidate will be responsible for preparing materials for use in status account reviews conducted at multiple corporate levels. Additionally,
territory risk management and customer satisfaction attainment are crucial aspects of this position. The successful candidate will also ensure that all customer communications are documented accurately and timely.
The role requires proactive account management with effective communication skills. Timely reporting/escalating of risks, exceptions incidents to Upline Managers is essential. Furthermore,the ideal candidate will ensure agreements procedures are updated regularly safely stored on respective file cabinets.Share knowledge initiatives find better ideas improve external internal client satisfaction.Support additional ad-hoc projects.Adhere company & operations policies.Contribute maintaining positive transparent open creative thinking working environment.Frequently take over tasks/projects not directly related function.Multicultural sensitivity awareness.What You Bring:
*
You will thrive in a multi-task environment competing priorities deadlines/deliverables.Able remain poised calm under pressure.Structured fact-based way work.Prioritization.Pro-activity.Time management skills meeting deadlines.Ability adapt frequent changes effectively.Take ownership accountability work assigned.Proficient Microsoft Office especially Excel.Strong communication skills verbal written.Highly organized strong attention detail.Team player energetic enthusiastic personable.Ability perform duties highest level confidentiality integrity.All qualified applicants receive consideration employment without regard race color religion sex age disability sexual orientation national origin category protected law.