IT Specialist
About the Role:
We are seeking a skilled and experienced IT Specialist to join our team. The ideal candidate will have a strong background in computer systems, networks, and cloud platforms.
Key Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees.
* Provide timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Serve as the first point of contact for internal IT support requests.
Requirements:
* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
* Excellent interpersonal and communication skills; ability to train and support non-technical users.
Preferred Qualifications:
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate.
Working Hours:
Our operating hours are from 9 am to 5 pm MST.