About the Role
The Director of Salesforce Implementation serves as the operational leader of a cross-functional implementation team, responsible for project delivery excellence. This role oversees all Salesforce implementation projects and is accountable for ensuring client expectations are met while maintaining high-quality standards.
Key responsibilities include leading a team of up to 15 professionals across various regions, providing coaching and mentorship, promoting accountability and continuous improvement. The ideal candidate will have deep knowledge of Sales Cloud, Service Cloud, and marketing automation platforms as well as proven experience in managing multiple simultaneous projects.
Key Responsibilities
* Lead and mentor a cross-functional Salesforce implementation team across various regions.
* Provide coaching one-on-ones growth planning performance management.
* Promote a culture of accountability continuous improvement and high-quality delivery.
* Manage staffing capacity planning resource allocation across active projects.
The successful candidate will have excellent leadership communication skills with ability to operate at both strategic tactical levels. They should be able to prioritize tasks adapt quickly to changing circumstances while prioritizing client satisfaction above other considerations;
This position offers competitive salary performance bonus structure flexible remote work environment opportunity lead rapidly expanding Salesforce practice supportive leadership focused on growth innovation client success professional development opportunities paid time off emphasis work-life balance deliver business value maintain predictable workflows governance frameworks improve reporting tracking internal QA processes collaborate leadership forecasting hiring needs revenue growth identify upsell opportunities during implementation;”],