As a key member of our support team, you will play a vital role in delivering exceptional customer experiences.
We are looking for highly skilled and motivated individuals who can provide prompt and effective assistance to our clients.
Your primary responsibility will be to respond to customer inquiries based on our knowledge base and training materials.
Key Performance Indicators (KPIs) will be maintained in accordance with department standards.
To ensure effective communication with customers, you must stay informed about company policies, announcements, and updates.
You will adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
In the event of system errors or service disruptions, you will identify and report them to your team lead or mid/senior agents.
Complex customer issues will be escalated to your team lead or mid/senior agents to ensure proper follow-up and resolution.
Requirements
* You must speak English fluently.
* You have excellent communication skills and quick and efficient problem-solving abilities.
* You possess excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
* You are ready to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.
Bonus Requirements
* Work experience in customer support is preferred.
* Experience with Jira and Confluence is also desirable.
What We Offer
* Expertise development: Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at our expense.
* You get to affect the result: There's no bureaucracy or need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
* Comfortable conditions: Remote work and friendly atmosphere. Rich corporate life.
* Stability: Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).