Ensino Médio Completo
Experience in QA for BPO companies (B2B or B2C campaings)
Activities
Audit and evaluate sales calls and communications to ensure compliance with company standards and regulatory requirements.
Develop quality improvement strategies based on audit findings, with a focus on improving the customer experience.
Provide constructive feedback and customized training sessions to the sales team based on identified gaps.
Work closely with sales managers to refine sales processes and implement best practice guidelines.
Compile detailed reports on quality assurance metrics for review by senior management.
You have
Experience in a quality assurance role in a sales-oriented environment.
Strong analytical skills with exceptional attention to detail.
Excellent written and verbal communication skills in Portuguese and English (minimum level B2).
Advanced skills in CRM software such as Salesforce and HubSpot.
Ability to work independently with a proactive approach to problem solving and process improvement.