Amazon Account Manager Job Description
This role focuses on client satisfaction and retention to build loyalty, while overseeing operations. The Amazon Account Manager will act as a key operations role and will be in the public eye of Gigabrain.
* The successful candidate will have strong communication and interpersonal skills, with the ability to build long-term relationships with clients.
* A solid understanding of Amazon Seller Central is essential, including flat files, inventory management, FBA process, reinstatements, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, etc.
The ideal candidate will have experience working in a fast-paced environment and be able to multitask at an expert level. They will also be well-versed in workplace tools such as Zoom, Slack, and Clickup (or comparable tools).
Key Responsibilities:
* Build and maintain long-term relationships with clients.
* Oversee client milestone – Monitor the 30,60,90 day progress of the client.
* Complete all client tasks timely.
* Act as a liaison between clients and internal teams.
Day-to-Day Duties:
* Monitor client performance and provide regular updates.
* Identify and resolve any issues or concerns that may arise.
* Collaborate with internal teams to ensure seamless project execution.
Milestone Operations:
* Verify pain points are resolved, discover ongoing pain points.
* Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
* Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
* Recommend improvements to clients' strategy.
Growth Path:
* Taking over bigger projects and tasks which will be more complex and multifaceted.
* A wide range of opportunities to get to know and learn more from people in the Advertising/Marketing industry.
* Participation in continuing career development through research and collaboration with the use of latest market trends and research.
Benefits:
* This position offers a competitive salary ($500-$800 PM).
* We prioritize flexible candidates willing to learn and grow professionally.
This role is compensated purely on experience, and you will receive considerable levels of autonomy and ownership over your projects. To apply for this position, fill up this form:
and upload your Resume.
You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. Working hours: 6-11 am PST are mandatory, over 4 hours are flexible.