Facilities Lead
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About WeWork
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. We’re not just a part of the movement – we’re leading it. Our purpose is to give members the support to do their best work and the space to take their ideas to new heights.
About The Role
The Community Operations Lead reports directly to the Business Manager and Operations Team within the market and works closely with the local Community Team. The role is primarily responsible for the execution of daily tasks and general upkeep of new and existing WeWork locations. The role serves as the first line of offense for the community and operations teams, working quickly and diligently to resolve issues for our members and proactively problem solving minor facilities issues.
Key Responsibilities
Solve maintenance requests submitted via ticketing system
Report completed tickets via ticketing system
Execute short‑lead‑time tasks
Report to Facilities Manager and Lead for daily work schedules
Assess and resolve maintenance issues onsite
Periodically coordinate with Facilities Manager to discuss building health
Minor wall repair and paint touch‑ups in a proactive manner
HVAC filter changing and cleaning
Repair storefront doors and change locks
Key duplicating
Furniture assembly, relocation and repairs
Assist Facilities Leads with preventative maintenance on all appliances
Light bulb changing
Escort and assist outside vendors as needed
Install and remove member logos
Competencies for Success
Self‑started
Organized
Detail‑oriented
Effective communicator
Accountable
Problem solver
Goal setter
Professional
Sense of confidentiality and business professionalism
Experience & Requirements
Excellent communication and organization skills
Strong ability to multitask
Customer service and/or hospitality experience a plus
Passion and understanding for WeWork’s mission and values
Proficient in basic computer skills
Ability to lift up to 40 lbs
Ability to communicate in English
Ability to work with a large, diverse group of employees and suppliers
Desire to learn and seek new challenges
Detail‑oriented, pays attention to details regarding processes and special requests
Ability to work with a large, diverse group of employees and vendors
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet, and the purpose you follow. Our community embraces and inspires you, and together we achieve more.
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