About The Role
We are seeking a seasoned Account Management Professional to join our team. In this pivotal position, you will be responsible for delivering high-impact support to our growing community of hosts.
The ideal candidate will possess a proactive communication style and thrive in both group settings and digital engagement. A customer-first mindset is essential, with the ability to balance education, account management, and sales expansion at scale.
This role plays a critical role in strengthening host retention, satisfaction, and the overall health of our marketplace. You will engage hundreds of hosts through various channels, ensuring they receive meaningful value, clear communication, and the tools they need to succeed.
1. Scaled Host Education: Develop and facilitate webinars, office hours, and group sessions to onboard and support large groups of hosts.
2. Inside Sales Quota: Manage a sales pipeline of leads and opportunities to achieve quota targets.
3. Programmatic Communication: Build and manage proactive communication cadences (newsletters, best practice updates, playbooks) to ensure consistent host engagement.
4. Resource Development: Create scalable content (guides, FAQ updates, videos) to empower hosts with self-service solutions.
5. Performance Insights: Use host data to identify common challenges or opportunities across cohorts and deliver insights back to both hosts and internal teams.
6. Expansion at Scale: Spot and encourage expansion opportunities among