Product Manager - Customer Retention
We're seeking a results-driven Product Manager to drive the execution of customer retention strategies across LATAM markets.
About the Role:
* Oversight and prioritization of product roadmaps for customer retention initiatives.
* Developing clear product epics, user stories, and acceptance criteria; maintaining documentation in collaboration tools.
* Collaboration with cross-functional teams to deliver high-quality solutions that meet business objectives.
* Ensuring seamless integration with customer data platforms and adherence to data governance best practices.
* Facilitating agile project management ceremonies and driving timely delivery of value-added features.
As a Product Manager - Customer Retention, you will play a critical role in shaping our customer experience strategy. You will work closely with global and local teams to develop and execute initiatives that drive customer loyalty and retention.
Responsibilities:
* Evaluate market trends and customer needs to inform product decisions.
* Partner with stakeholders to define product requirements and priorities.
* Lead cross-functional teams to develop and launch new features.
* Monitor and analyze key performance indicators (KPIs) to measure product success.
* Cultivate strong relationships with customers and internal stakeholders to ensure alignment and effective communication.
This is an exceptional opportunity to join a dynamic team and contribute to the development of innovative customer retention strategies.